Call Centre Solution
The traditional call center—rows of agents in headsets answering calls—is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text, and more. And simply taking calls isn’t enough to keep customers loyal—you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.
In short, you need to replace your outdated call center with a contact center. Reach your customers using the communications channels they want. Balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.
Features: Distributed IP Contact Center Home Agent Intelligent Customer Routing Proactive Outreach Self Service Customer Experience Management
We can help optimize applications and streamline operations so you can deliver a superior customer experience at a reduced cost. We develop detailed contact center designs that optimize your current communications architecture, using existing systems and applications.
This positions your contact center for growth, communications continuity, and always on customer service. Our consultants and advanced solution architects offer expertise in a wide range of areas, including: Contact centers, Self-service, Proactive contact, Agent productivity, Reporting and analytics.
Contact Center Control Manager: Provides centralized operational administration exclusively for Contact Center Applications. This product allows one-time definition and on-going management of the following entities and data relevant to contact center systems:
Agents, Skills, VDN’s, extensions, call flows, IVR working hours, dynamic prompts and menu content.