Customer Relationship Management Solutions (CRM) empowers you to manage your relationship with your customer from all aspects, to ensure customer retention and promoting customer satisfaction. With Mtech CRM, we provide a tool for you to do more with less. In other words, you will be able to spend more time with the right customer.
CRM in general is classified into 3 major pillars – marketing, sales and support. Marketing team uses CRM tool to target prospects, develop campaigns and manage leads. Sales representative then uses it to automate sales activities including contacts, accounts, opportunities, pipeline management and sales forecasting. Lastly, the customer service or support team uses CRM to manage customer complaints, resolve cases and measure customer satisfaction.